Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you make a reservation, contact us, or subscribe to our newsletter, we may collect:

• Full name
• Email address
• Phone number
• Preferred appointment date and time
• Treatment preferences and special requests
• Health information you voluntarily share relevant to your treatment

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website URLs
• Device and operating system information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your treatment reservations
• Send appointment reminders and confirmations
• Respond to your inquiries and provide customer support
• Send promotional offers, newsletters, and updates (with your consent)
• Improve our website, services, and client experience
• Comply with applicable legal obligations
• Prevent fraud and ensure the security of our services

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist with email delivery, analytics, or payment processing — bound by confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of our business assets, your information may be transferred.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements.

You can disable cookies in your browser settings. However, some features of the website may not function correctly without them.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Reservation and client records are typically retained for up to 3 years for service continuity purposes.

7. Your Rights

Under applicable Philippine data privacy law (Republic Act No. 10173 — Data Privacy Act of 2012), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate data be corrected.
• Erasure: Request deletion of your personal data, subject to legal requirements.
• Objection: Object to the processing of your data for marketing purposes.
• Data Portability: Request transfer of your data in a structured, machine-readable format.

To exercise these rights, please contact us at lumiawellnessbgc@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: